![5-1 The Customer Gap. 5-2 The Customer Gap What a customer believes should or will happen Subjective assessments of actual service experiences (reality. - ppt download 5-1 The Customer Gap. 5-2 The Customer Gap What a customer believes should or will happen Subjective assessments of actual service experiences (reality. - ppt download](https://images.slideplayer.com/26/8563926/slides/slide_1.jpg)
5-1 The Customer Gap. 5-2 The Customer Gap What a customer believes should or will happen Subjective assessments of actual service experiences (reality. - ppt download
![PZB Gap Model - Simplynotes - Online Notes for MBA, BBA, MCA, BCA, MCOM, BCOM, MSc., BSc., Bio Technology Engineering, Medical Notes, Projects, Last Year Papers, PPt, Entrance Exam Study Material, Vocab PZB Gap Model - Simplynotes - Online Notes for MBA, BBA, MCA, BCA, MCOM, BCOM, MSc., BSc., Bio Technology Engineering, Medical Notes, Projects, Last Year Papers, PPt, Entrance Exam Study Material, Vocab](http://www.simplynotes.in/wp-content/uploads/2016/04/gap_001.jpg)
PZB Gap Model - Simplynotes - Online Notes for MBA, BBA, MCA, BCA, MCOM, BCOM, MSc., BSc., Bio Technology Engineering, Medical Notes, Projects, Last Year Papers, PPt, Entrance Exam Study Material, Vocab
![Block diagram - Gap model of service quality | Service 4 Ss fishbone diagram - Template | Service-goods continuum diagram | About Service Diagram Block diagram - Gap model of service quality | Service 4 Ss fishbone diagram - Template | Service-goods continuum diagram | About Service Diagram](https://conceptdraw.com/a288c3/p1/preview/640/pict--block-diagram-block-diagram---gap-model-of-service-quality.png--diagram-flowchart-example.png)
Block diagram - Gap model of service quality | Service 4 Ss fishbone diagram - Template | Service-goods continuum diagram | About Service Diagram
Mind the Gap: Why Understanding the Gap Between Customer Expectation and Customer Perception Needs to be a Business Priority
![Where Gap Analysis Customer Complaint Management Process | Presentation Graphics | Presentation PowerPoint Example | Slide Templates Where Gap Analysis Customer Complaint Management Process | Presentation Graphics | Presentation PowerPoint Example | Slide Templates](https://www.slideteam.net/media/catalog/product/cache/1280x720/w/h/where_gap_analysis_customer_complaint_management_process_slide01.jpg)
Where Gap Analysis Customer Complaint Management Process | Presentation Graphics | Presentation PowerPoint Example | Slide Templates
![Determining the Gap between Customer Expectation and Management Perception in Banking Services: An Evidence from Jamuna Bank Limited | Semantic Scholar Determining the Gap between Customer Expectation and Management Perception in Banking Services: An Evidence from Jamuna Bank Limited | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/fdb590a15b9f19e488633c0cfcbb6164de335ada/2-Figure1-1.png)